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428TM Operator’s Manual - 880042-0141 11-1
Chapter 11: Troubleshooting
11.1 Troubleshooting Tips
The printer fails to turn “ON” and the status indicator light fails to light:
Verify that the power cord is connected to the printer, as well as the AC outlet.
Verify that the printer power switch is in the “ON” position.
Verify that the AC outlet is functioning properly.
Contact your Service Representative.
The printer has no communication:
Verify that the communication cable is properly connected to the printer and to an
available communication port on the host computer.
Verify that the host communication port is functioning properly.
Verify that the printer and the host serial parameters are set exactly the same.
Verify that nothing else is configured on the same port.
Contact your Service Representative.
Vertical blank or light lines appear on printed areas:
Clean the print head.
Print head may need to be replaced.
Contact your Service Representative.
The print does not align to my media:
Verify that the media contains some sort of registration mark.
Verify that the printer is received proper formatting instructions.
Verify that nothing is blocking the internal registration mark sensors.
Contact your Service Representative.
- Table of Contents 5
- Introduction 11
- 1.1 General Specifications 13
- 1.3 Media Specifications 14
- 2.1 Fonts 15
- 2.2 Graphics 15
- 2.3 Bar codes 15
- One-dimensional 15
- Two-dimensional 15
- 2.4 Special Features 16
- 2.5 Options 16
- 3.2 Printer Power 18
- 3.3.1 RS-232 Serial Cables 19
- 3.4.1 USB Driver Setup 19
- 3.6.1 Device Installer 21
- 3.7 Cash Drawer Option 26
- 3.8 AUX Option 26
- 3.10 Loading Media 43
- 3.11.1 Print Button 45
- 3.12 Printer Modes 46
- 3.12.1 Idle Mode: GREEN 46
- 3.12.2 Halted Mode: RED 46
- 3.12.4 Diagnostic Mode 47
- 3.13 Printer Integration 48
- 3.14 TOF Sensor 53
- Getting Started Chapter 3 56
- 4.1 Control Characters 57
- 4.2 LDS Design Exercises 57
- 4.2.1 Format Creation 58
- Microcom 60
- Corporation 60
- 4.4.3 LSY (Label Size Y) 62
- 4.4.4 WEB (Web Size) 62
- 4.4.5 GAP (GAP Size) 62
- 4.4.6 DPS (Print Speed) 62
- 4.4.9 SPG (Steps Past Gap) 64
- 4.5 Sample Header 66
- 4.6.4 CC (Character Count) 68
- 14pt ABCDEFGHIJKLMNOPQR 70
- 4.8 Reverse Video 77
- Chapter 5 Printer Commands 79
- 5.1.1 Enquiry Responses 81
- 5.2.1 Software Switches 83
- 5.3 General Purpose I/O 102
- 5.4 Specialized Print Modes 104
- 5.4.2 USB Image Print Mode 105
- 5.4.6 Registration Commands 108
- 5.4.7 Auto-size Commands 109
- 5.4.8 AutoHeader Commands 110
- 5.5.1 AutoLoad + Form Feed 111
- 5.6 Printing Commands 114
- 5.9.1 Cutter Type 119
- 5.9.2 Kiosk Cutter Commands 119
- 5.9.4 Cutter Hold-off 121
- 5.10.1 Tag/Tear Operation 122
- 5.12 Memory Commands 123
- 5.13 Printer Code Update 129
- 6.1 FLASH Data Types 133
- 6.2 RAM Data Types 133
- 7.1 FLASH Data Types 141
- 7.2 RAM Data Types 141
- 7.3.1 SFP2MIC.exe Program 142
- 7.3.2 FONTCV16.exe Program 142
- 7.4 Font Download Methods 142
- 7.5 Font Structure 145
- Chapter 8: Bar Codes 149
- 8.1.14 MaxiCode, TCI 38 155
- ABC#3012345#5abc 158
- 8.1.18 Code 93, TCI 43 159
- 8.1.19 PDF-417, TCI 46 159
- Text string 161
- 8.1.20 Datamatrix, TCI 47 162
- 8.1.22 Planet Code, TCI 49 169
- 8.1.23 UCC/EAN 128, TCI 50 170
- 8.2 Bar Code Rotation 174
- ROTATIONS 175
- Text & Extended Bars 176
- 9.2 Character Sets 177
- 9.3 Code Pages 177
- 9.3.1 Code Pages 178
- 9.3.2 Danish Code Page 179
- 9.3.3 860 Code Page 180
- 9.3.4 Spanish Code Page 181
- 9.3.5 850 Code Page 181
- 9.3.6 German Code Page 183
- 9.3.7 865 Code Page 184
- 9.3.8 Swiss Code Page 185
- 9.3.9 852 Code Page 185
- 9.3.10 French Code Page 187
- 9.3.11 863 Code Page 188
- 9.3.12 Swedish Code Page 189
- 9.3.13 437 Code Page 189
- 9.3.14 Italian Code Page 191
- 9.3.15 British Code Page 192
- 9.3.16 USA Code Page 193
- Code Switching Chapter 9 194
- 10.1 Maintenance Schedule 195
- 10.3 Internal Cleaning 197
- 10.4 Print Head Maintenance 198
- The printhead dot row 199
- Hook detail that 201
- 11.1 Troubleshooting Tips 203
- General Index 205
- 1-1, 3-2 208
- Appendix 215
- Glossary 237
- Appendix D: User Notes 241
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